Privacy Policy

At RailClaim, we are committed to protecting your privacy and ensuring the security of your personal data while you navigate your journey. This Privacy Policy outlines our practices concerning the collection, use, and disclosure of information when you use our location-based travel tracking app and related services.

To provide you with seamless journey connectivity, we collect the following types of information:

• Location Data: Real-time precise geo-location data from your device to track your train routes and accurately calculate delay compensation.
• Journey Details: Itineraries, ticket numbers, origin and destination stations, and travel times.
• Account Information: Name, email address, payment details (processed securely by third-party providers), and preferred communication methods.

The information we collect is utilized to maintain the momentum and reliability of your travel experience:

• To generate TA, OT, NDA, and KMA PDFs for you to submit to your respective department.
• To provide real-time logging of your journey.
• To improve repetitive route tracking and use data to auto-fill from history on your next trip.
• To maintain the structural integrity and security of our platform.

We implement robust, industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Your sensitive information is encrypted in transit and at rest. We utilize ambient security protocols that continuously monitor for vulnerabilities to ensure a secure environment for your travel data.

You maintain full control over your personal data. Under applicable privacy laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request the deletion of your personal data ("right to be forgotten").
• Object to or restrict the processing of your data for specific purposes.
• Withdraw consent for location tracking at any time via your device settings (note: this may impact claim automation).